The quickest way for us to be able to handle a return for you is for you to accept delivery and then contact us about sending the item back. When you follow this procedure we can credit your account in just a few days. If you refuse shipment the product goes back to the delivery company and might not get back to us for 2 or 3 weeks. We cannot process your return until we receive the product.
On all shipments to customers, we incur shipping and handling costs. Of course, if the shipment is a result of an MyAOpen.com error, we will issue a credit for all shipping and handling fees, and the product once it is returned to MyAOpen.com. If through no fault of MyAOpen.com the shipment is refused, we will charge your account these outbound shipping and handling fees to recover the expenses we incurred. We also reserve the right to impose a 15% restocking fee.